Return Eligibility

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item, subject to the conditions below.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• All original tags, labels, manuals, and packaging must be included.
• Proof of purchase or order confirmation is required.
• Items that have been damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

Non-Returnable Items

The following items cannot be returned unless they are defective or damaged upon arrival:

• Gift cards
• Downloadable or digital products
• Personalized or custom-made items
• Clearance or final sale products
• Perishable goods (where applicable)
• Items marked as non-returnable at the time of purchase

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer support within 48 hours of delivery. Include your order number and clear photos of the item so we can quickly review and resolve the issue.

Return Process

To initiate a return:

1. Contact our customer support team with your order details.
2. Wait for return authorization and shipping instructions.
3. Securely pack the item in its original packaging.
4. Ship the product to the address provided by our support team.

Returns sent without prior authorization may not be accepted.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error, a defective product, or an incorrect item.
• We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed using the original payment method.
• Processing may take 5–10 business days, depending on your payment provider or bank.
• Original shipping charges are generally non-refundable unless the return is due to our mistake.

Exchanges

We only replace items if they are defective, damaged, or the wrong product was delivered. If you need an exchange, please contact our support team with your order information.

Order Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the standard return procedure after delivery.

Contact Us

If you have any questions regarding our Return Policy or need assistance with a return request, please contact our customer support team. We will be happy to help you throughout the return process.