At Tail & Pause, we strive to provide every pet with dedicated care and attention. To help us manage appointments fairly and accommodate all clients, we ask that you review our cancellation policy below.

Appointment Cancellations

• Cancellations or rescheduling requests made at least 24 hours before your scheduled appointment will not incur any charges.
• Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.
• No-shows (missing an appointment without prior notice) may be charged the full service fee.

Late Arrivals

• If you arrive late, we will do our best to accommodate your pet. However, your appointment may need to be shortened to avoid delays for other clients.
• If you arrive significantly late, we may need to reschedule your appointment, and a cancellation fee may apply.

Emergency Cancellations

We understand that emergencies happen. If you need to cancel due to an unforeseen circumstance, please contact us as soon as possible. We will review these situations on a case-by-case basis.

Refunds

• Payments made for cancelled appointments may be refunded according to the cancellation timeframe.
• Any applicable processing fees charged by payment providers may be deducted from the refund amount.
• Refunds, when applicable, will be processed using the original payment method.

Packages & Memberships

• Services purchased as part of a package or membership are subject to the specific terms and conditions of that plan.
• Missed appointments without notice may result in the session being deducted from the package.

Contact Us

If you need to cancel, reschedule, or have any questions regarding this policy, please contact our team. We are always happy to assist and help find a suitable appointment time for you and your pet.